Shipping policy

Shipping Policy
Bell Heritage Company

Effective Date: 3/19/2025

Processing Time

Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). Custom or made-to-order items are typically processed 3-5 business days.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on order weight, size, and destination. Estimated delivery times vary based on the selected shipping method:

Standard Shipping: 2-5 business days
Overnight Shipping: 1-2 business days

Please note that delivery times are estimates and not guaranteed. Delays may occur due to high order volumes, weather conditions, or carrier issues beyond our control.

Domestic Shipping

We ship throughout the United States, including PO Boxes, APO/FPO addresses, and rural locations. Some oversized or restricted items may not be eligible for certain shipping methods.

International Shipping

We currently ship to select international locations. International shipping rates and duties are calculated at checkout. Customers are responsible for any customs fees, taxes, or import duties required by their country. Bell Heritage Company is not responsible for delays due to customs processing.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

Shipping Delays & Lost Packages

If your package is delayed or lost in transit, please check the tracking status and contact the carrier directly. If you need further assistance, contact our support team at [insert email]. We will do our best to help, but we are not responsible for carrier delays or lost packages once they have been shipped.

Damaged or Incorrect Orders

If you receive a damaged or incorrect order, please contact us within 5 days of delivery with photos of the issue. We will work to resolve the problem with a replacement or refund.

For any shipping-related questions, please email us at sales@bellheritage or visit our website at www.bellheritage.com.

By placing an order with Bell Heritage Company, you agree to the terms of this shipping policy.